Safe and Sound

Safe and Sound

Policy updated 6/7/22

The Chicago Symphony Orchestra Association is committed to creating a comfortable, enjoyable and safe environment.

Visit this page before you attend your next concert and contact Patron Services if you have any questions. We look forward to seeing you at Symphony Center soon!

Please note, other venues in Chicago may have policies that differ from Symphony Center.

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Your Safety
Mask Requirement

Face Mask Requirement

All patrons must wear a face covering throughout their visit. Face coverings should be worn properly, covering the nose and mouth, and meet CDC standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask.

Contact Tracing

Self-Screening & Contact Tracing

All individuals are expected to self-screen for COVID-19 symptoms before entering Symphony Center or attending a CSOA event. Symptoms may include, fever, chills, cough, shortness of breath or difficulty breathing, sore throat, and fatigue.

Patrons who are not feeling well, are exhibiting any COVID-19 symptoms or have had or been exposed to COVID-19 in the past 10 days should not attend and instead contact Patron Services for ticket options.

If you develop symptoms of COVID-19 or test positive for COVID-19 within 48 hours of attending a concert at Symphony Center, please call 312-294-3000. If there is an indication you may have been closely exposed to COVID-19 while at Symphony Center, you will be informed as soon as possible.

Cleaning Procedures

Enhanced Cleaning Procedures

High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. In addition, seating areas and corresponding lobbies are disinfected with CDC-approved aerosol sprays periodically.

Hand Sanitizer Stations

Hand Sanitizer Stations

Hand sanitizer stations are available throughout Symphony Center and can be found near all entrances to each seating area. Per CDC guidelines, people should wash hands often with soap and water for at least 20 seconds.

Ventilation Systems

Air Ventilation (HVAC) System

Symphony Center meets all CDC-recommended guidelines on fresh air intake and air circulation, with approximately 5-6 air changes per hour. Orchestra Hall's HVAC system uses a double-filter system: a MERV 8 pre-filter to remove large particles from the air, followed by a MERV 14a or 15 filter, the same used in hospitals, to remove finer particles.

Tickets & Seating
Ticket Exchanges

Flexible Exchanges, Ticket Transfers & Returns

If you are unable to attend a performance, you are encouraged to contact Patron Services to discuss flexible exchange and refund options. We are happy to accommodate you as best we can.

If you would like to transfer a ticket to another person, please do so by contacting Patron Services to ensure all attendees receive concert reminders and updates.

Should any program changes or cancellations be deemed necessary, you will have many options including a full refund and the ability to store funds on your account to use on future performances.

We're here to help

We’re Here to Help

Contact us with any questions or concerns—we want to make your concert experience as enjoyable as possible. You can speak directly with Patron Services by calling 312-294-3000, chatting with us online or sending us an email. The walk-up Box Office has reopened and is always open before the performance to assist with any ticketing needs. Cashless transactions are encouraged at the Box Office.

Concert Experience
Program Books

Program Books

Program books will be available at the concert and digital program books are also available at cso.org/program about one week before the concert.

Refreshments

Refreshments & Restaurant Partners

Patrons can now enjoy refreshments before the performance in designated bar areas. Face masks can only be removed while actively eating or drinking. Food and drinks are not permitted inside the hall or other lobby spaces. Please note, Symphony Center bars are cashless and concessions may not be available for some events.

Check out our list of Restaurant Partners for additional dining options and special promotions near Symphony Center.

Symphony Store

The Symphony Store

Shop in person before your next concert or online anytime at symphonystore.com.

The Symphony Store is open for all CSO and select Symphony Center Presents concerts.

Parking

Parking & Valet

The Grant Park South Garage is located at 325 South Michigan Avenue and has direct access to Symphony Center. As Symphony Center's preferred parking partner, the garage offers special rates for patrons. Valet parking service is available for $35, for most Chicago Symphony Orchestra and Symphony Center Presents performances. Learn more about parking and transit options.

CSOA and Symphony Center ticketing and attendance policies are subject to change and are subject to city and state public health guidelines.

Ticket holders assume all risks and dangers relating to any event at Symphony Center or CSOA presentation. By attending, you acknowledge and voluntarily agree to assume all risks related to exposure to COVID-19 and other communicable diseases, and all other terms and conditions.

Programs and artists subject to change. The Chicago Symphony Orchestra Association (CSOA) reserves the right to record performances, including the audience, for future broadcast or promotion. Your attendance at CSOA events shall be deemed consent and permission to use your image, as captured in photograph or on video, in connection with the promotion and marketing of the CSOA and its related events.

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