Frequently Asked Questions

If you are attending your first performance at Symphony Center, below are some answers to frequently asked questions that will help make your experience more enjoyable.

The Chicago Symphony Orchestra Association is committed to creating a comfortable, enjoyable and safe environment.

For everyone’s comfort and safety, all patrons must wear a face mask throughout their visit.

Individuals are expected to self-screen for COVID-19 symptoms before attending a CSOA event. Patrons who are not feeling well, are exhibiting any COVID-19 symptoms or have had or been exposed to COVID-19 in the past 10 days should contact Patron Services for flexible exchange and refund options.

Visit cso.org/SafeAndSound for the most recent information. Ticket holders receive specific instructions for entry ahead of each performance. Please note, other venues in Chicago may have policies that differ from Symphony Center.

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