Frequently Asked Questions

If you are attending your first performance at Symphony Center, below are some answers to frequently asked questions that will help make your experience more enjoyable.

The Chicago Symphony Orchestra Association is committed to creating a comfortable, enjoyable and safe environment. Safe and Sound measures, including COVID-19 mitigation and mask requirements for concertgoers, will remain in effect until further notice and continue to be reviewed regularly based on the needs and comfort of musicians, patrons and staff.

For everyone’s comfort and safety, patrons 5 years of age and older are required to provide proof of full vaccination or a recent negative test, and those 16 years of age or older also need to provide a valid photo ID. All patrons must wear a face mask throughout their visit.

Individuals are expected to self-screen for COVID-19 symptoms before attending a CSOA event. Patrons who are not feeling well, are exhibiting any COVID-19 symptoms or have had or been exposed to COVID-19 in the past 10 days should contact Patron Services for flexible exchange and refund options.

Visit cso.org/SafeAndSound for the most recent information. Ticket holders receive specific instructions for entry ahead of each performance. Please note, other venues in Chicago may have policies that differ from Symphony Center.

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