Chicago Symphony Orchestra Association Privacy Policy

Effective Date: September 1, 2019
Last Updated: June 12, 2026

Applicability

This Policy describes how the Chicago Symphony Orchestra Association (CSOA) collects, uses, and discloses your personal information. This Policy applies to the websites where it appears.

Information We Collect and Use

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. Described below by category is the information we may collect.

  • We collect your contact information. We collect your name and email address. We may collect your phone number and address.
  • We collect purchase and donation information. We collect your order information and payment method. We collect your financial information when you make a purchase or donation over the phone, online or in person. This includes when you purchase tickets or merchandise from us. We use information to respond to requests and questions.
  • We collect account information. This includes your email and password.
  • We collect information about your interests. We collect your marketing preferences. We collect information about your general interests and your interests in engagement opportunities.

We use personal information for the following business and commercial purposes:

  • We use your information in order to communicate with you. This includes communicating with you about our programming, performances or policies.
  • We use your information to fulfill your purchase requests.
  • We use your information when you connect to our Wi-Fi.
  • We use your information to provide you with advertising, ad measurement and analytics. This includes through our use of cookies and other technologies to optimize marketing.
  • We use your information to monitor our website traffic and monitor our website performance.
  • We use your information when you donate to support us. This includes where we use your information to send follow-up messaging.
  • We may use information to protect the CSOA, our affiliates and our partners. We also use information to protect our websites. We also use information for other purposes as permitted by law or as we may disclose to you.
Information We May Disclose

We disclose information in the following circumstances:

  • We may disclose your information with our service providers. These may include companies who help us host and operate the site. This includes companies that support our payment and donation platforms. This includes companies who support us with payment processing. It includes companies that provide web analytics, cookies and advertising services.
  • We may disclose your name and address with our community and institutional partners for marketing (mailing lists). It includes where we have your permission to share with community partners or providers that provide educational trainings and engagements on our behalf.
  • We will disclose your information if we think we have to in order to comply with the law or to protect ourselves. We disclose information if a government agency or investigatory body requests it. We may also disclose information if we are investigating potential fraud.
  • We may disclose information with any successor to all or part of our business. If all or part of our business was dissolved, we may share your information as part of that transaction. If there is a financing or bankruptcy, we may share your information.
  • We may share information for other reasons we may describe to you.
Links to Other Websites

Our website may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Data Security

The Internet is not 100% secure. We cannot promise that your use of our site will be completely safe. We encourage you to use caution when using the Internet.

Your Choices

Marketing Choices. We may send you marketing materials as permitted by law. You may opt out of receiving marketing emails from us. To do so, follow the instructions in the message you receive. You will still receive our transactional communications.

Cookies and Tracking Tools. We collect personal information about users over time and across different websites. We also serve content on our platform or third-party platforms based on your behaviors and interests. To do this, we use common tracking tools. These may include browser cookies or web beacons. We may also use flash cookies and similar technologies. We might look at these activities on our platforms or others’ platforms. We work with third parties who help gather this information. That information might be collected on or offline.

Why and how we use tracking tools. We use these tools to engage in interest-based or cross-contextual behavioral advertising. This includes serving advertising content to you based on information gathered from you over time across multiple sites or other platforms. It includes serving ads to you after you leave our website, or ads we think are relevant based on your online activities. These ads might be served on our platforms or elsewhere. We may also use tracking tools to recognize and understand new or past visitors or improve our platforms. We may also use them to integrate with third-party sites.

You can control cookies and tracking tools. Your browser may allow you to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our platforms may not work. If you block or reject cookies, not all the tracking described here will stop. The Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.

The options you make are browser- and device-specific.

Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop. Options you select are browser- and device-specific. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.

Rights. In some cases, you may have additional rights. This will depend on where you are located and your relationship with us. Those rights might include the right to access, correct or have us delete your information. These rights are not absolute and are subject to exceptions. To learn more, please contact us as noted below.

This Site is Not Intended for Children

Our site is meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can write to us or email us at the addresses provided at the end of this Notice. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.

Contact Us

If you have questions about this Policy, you can contact us:

Updates

We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. Please check our site regularly for updates.

Ticket Holder Disclaimer
Donor Privacy Policy