A Subscriber Benefit

The CSO values the commitment made by our subscribers and we recognize the importance of a flexible exchange policy. Only subscribers may exchange tickets. All subscribers enjoy free exchanges before the day of the concert. For all tickets exchanged on the same day as the concert, the standard exchange fee is $10. Exchanges will be honored at the per-concert subscription ticket price. Exchanges are subject to availability. Please note that upgrade costs may apply when exchanging into a different seating section.

There are 5 easy ways to exchange tickets:

1.  Mail


Mail your new concert request to:
  Chicago Symphony Orchestra
  220 S. Michigan Avenue
  Chicago, IL 60604

Your new tickets will be waiting for you at the Box Office on the day of the concert. You may also request for the tickets to be mailed if ordered more than two weeks from your concert date.

2.  Fax


Write or print out your name, patron ID and your new concert request and fax them to 312-294-3035. Your new tickets will be waiting for you at the Box Office on the day of the concert, or you may request for the tickets to be mailed if ordered more than two weeks from your concert date.

3.  Box Office


Summer Box Office Hours:
Tue – Fri   Noon – 6pm
Closed Saturday, Sunday and Monday

On concert days, we recommend you visit the Box Office at least one hour before concert start times to avoid lines. We will assist you with selecting seats for the concert into which you are exchanging.

4.  Instant Ticket Exchange by Phone


To make the exchange process even easier, subscribers can exchange tickets by calling our Patron Services department at 312-294-3000. We will assist you with selecting seats for the concert into which you are exchanging, and will release your original seats for re-sale.

5.  Day-of-Concert Ticket Exchanges


Thanks to subscriber feedback, we offer exchanges on the day of a concert, up to three hours before the performance starts, for a fee of $10 per concert. In addition, you are welcome to use the Instant Exchange By Phone process described above for these day-of-concert exchanges.

Restricted Exchange Dates:

A limited number of concerts are unavailable for exchanges.

  • All rental events at Symphony Center are exchange-restricted.
  • All Student Tickets are exchange-restricted.

 

Exchange-Restricted Performances

 

2018/19 Season

Monday, November 5 — West-Eastern Divan Orchestra
Saturday, November 10 — CSO/Muti Conducts the Verdi Requiem
Friday, November 23Star Wars: The Empire Strikes Back
Saturday, November 24Star Wars: The Empire Strikes Back
Sunday, November 25Star Wars: The Empire Strikes Back
Friday, December 7Harry Potter and the Chamber of Secrets
Saturday, December 8Harry Potter and the Chamber of Secrets
Sunday, December 9Harry Potter and the Chamber of Secrets
Saturday, December 15 — The CSO's Merry, Merry Chicago!
Wednesday, December 19 — The CSO Brass
Saturday, December 22 — The CSO's Merry, Merry Chicago!
Sunday, December 23 — The CSO's Merry, Merry Chicago!
Friday, February 15North by Northwest
Saturday, February 23 — Muti Conducts the Mozart Requiem
Friday, March 22An American in Paris
Sunday, March 24An American in Paris
Wednesday, May 1 — Itzhak Perlman & Evgeny Kissin
Friday, May 3 — CSO at Wheaton: Muti Conducts Pines of Rome
Friday, May 3 — Chick Corea & Béla Fleck
Sunday, May 12 — Evgeny Kissin
Sunday, June 23 — Muti Conducts Verdi Aida

 

Exchange-restricted series

Classic Encounter