A Subscriber Benefit

The CSO values the commitment made by our subscribers and we recognize the importance of a flexible exchange policy. Only subscribers may exchange tickets. All subscribers enjoy free exchanges before the day of the concert. For all tickets exchanged on the same day as the concert, the standard exchange fee is $10. Exchanges will be honored at the per-concert subscription ticket price. Exchanges are subject to availability. Please note that upgrade costs may apply when exchanging into a different seating section.

There are 5 easy ways to exchange tickets:

1.  Mail

Mail your new concert request to:
  Chicago Symphony Orchestra
  220 S. Michigan Avenue
  Chicago, IL 60604

Your new tickets will be waiting for you at the Box Office on the day of the concert. You may also request for the tickets to be mailed if ordered more than two weeks from your concert date.


To donate your tickets without exchanging, visit cso.org/DonateTickets

To request a new concert to exchange into, visit cso.org/contact  and include your Patron ID, current seat numbers and new requested concert date. You will be contacted by phone or email to finalize the exchange. 

3.  Box Office

In-season Box Office hours:
Mon–Sat 12–6 p.m. | Sunday 12–4 p.m.
Open until intermission on concert days

On concert days, we recommend you visit the Box Office at least one hour before concert start times to avoid lines. We will assist you with selecting seats for the concert into which you are exchanging.

4.  Instant Ticket Exchange by Phone

To make the exchange process even easier, subscribers can exchange tickets by calling our Patron Services department at 312-294-3000. We will assist you with selecting seats for the concert into which you are exchanging, and will release your original seats for re-sale.

5.  Day-of-Concert Ticket Exchanges

Thanks to subscriber feedback, we offer exchanges on the day of a concert, up to three hours before the performance starts, for a fee of $10 per concert. In addition, you are welcome to use the Instant Exchange By Phone process described above for these day-of-concert exchanges.

Restricted Exchange Dates:

A limited number of concerts are unavailable for exchanges.

  • All rental events at Symphony Center are exchange-restricted.
  • All Student Tickets are exchange-restricted.


Exchange-Restricted Performances


2018/19 Season


Friday, February 15: CSO Movies: North by Northwest

Saturday, February 23: Muti Conducts the Mozart Requiem

Friday, March 22: CSO Movies: An American in Paris

Sunday, March 24: CSO Movies: An American in Paris

Wednesday, May 1: Itzhak Perlman & Evgeny Kissin

Friday, May 3: CSO at Wheaton: Muti Conducts Pines of Rome

Friday, May 3: Chick Corea & Béla Fleck

Sunday, May 12: Evgeny Kissin

Sunday, June 23: Muti Conducts Verdi Aida

Thursday, Jun 27: Harry Potter and the Prisoner of Azkaban

Friday, Jun 28: Harry Potter and the Prisoner of Azkaban

Saturday, Jun 29: Harry Potter and the Prisoner of Azkaban


Exchange-restricted series

Classic Encounter