A Subscriber Benefit

Subscribers have access to our flexible exchange policy and our sales and ticketing team is standing by to assist you with the process. Exchanges made prior to the day of the concert are free for subscribers with curated packages and $10 per order for Create Your Own subscribers. On the day of the concert, exchanges are available up to three hours before the performance, for a fee of $10 per order. Exchanges are honored at the per-concert subscription ticket price and are subject to availability and upgrade costs.

Options to exchange your tickets:

1.  Online

You can exchange or donate your tickets for a concert you can no longer attend by completing this online form: cso.org/exchangetickets

Or, you can chat with a patron services representative online via our web chat, open most weekdays from 11 a.m. to 5 p.m.


In-season Box Office hours:
Mon–Sat 12–6 p.m. | Sunday 12–4 p.m.

Open until the end of intermission on concert nights.
On concert days, we recommend you visit the Box Office at least one hour before concert start times to avoid lines.


You can speak with a patron services representative by calling 312-294-3000.

In-season phone hours:
Mon–Sat 10 a.m. to 5 p.m.
Sun 11 a.m. to 3 p.m.

Open until the start of the performance on concert nights.


Mail your new concert request to:
  Chicago Symphony Orchestra
  220 S. Michigan Avenue
  Chicago, IL 60604

Your new tickets will be waiting for you at the Box Office, the day of the concert. If ordered more than two weeks from your concert date, you may also request for the tickets to be mailed to you.


Restricted Exchange Dates:

A limited number of concerts are unavailable for exchanges.

  • All rental events at Symphony Center are exchange-restricted.
  • All Student Tickets are exchange-restricted.


Exchange-Restricted Performances


2019/20 Season

Friday, November 29, 2019: Harry Potter and the Goblet of Fire

Saturday, November 30, 2019: Harry Potter and the Goblet of Fire

Sunday, December 1, 2019: Harry Potter and the Goblet of Fire

Friday, December 6, 2019: Home Alone

Saturday, December 7, 2019: Home Alone

Sunday, December 8, 2019: Home Alone

Wednesday, December 18, 2019: CSO Brass

Saturday, December 21, 2019: The CSO's Merry, Merry Chicago!

Sunday, December 22, 2019: The CSO's Merry, Merry Chicago!

Sunday, February 23, 2020: Muti Conducts Beethoven 2 & 5

Monday, March 2, 2020: Ax, Kavakos & Ma

Friday, March 13, 2020: Casablanca

Saturday, March 14, 2020Rhapsody in Blue & Boléro

Sunday, March 15, 2020: Casablanca

Sunday, April 19, 2020: Renée Fleming & Evgeny Kissin in recital

Saturday, May 9, 2020: Carmina burana

Sunday, May 10, 2020: Evgeny Kissin

Friday, May 15, 2020: Jurassic Park

Sunday, May 17, 2020: Jurassic Park

Saturday, June 20, 2020: Muti Conducts Beethoven 9

Sunday, June 21, 2020: Muti Conducts Beethoven 9


Exchange-restricted series

Classic Encounter