Groups of 10 or more receive personalized assistance through Group Services

CSO Group Services offers special group rates, recommendations tailored to your group and budget, access to tickets before they go on sale to the public, and exceptional customer service and convenience. Plan your group purchase early for the best concert and seating options! 

 

 
 
 
 
 
 
 

   

Frequently Asked Questions

What is the minimum group size?

Groups of 10 or more can take advantage of all of the services of the Group Services department. Ticket discounts are available for groups of 20 or more for most concerts.

What time should my group arrive?

We suggest arriving 30 minutes prior to concert time. Group members should have their tickets in hand.

What kinds of group discounts are offered?

Groups of 20 or more people receive generous discounts to many concerts at Symphony Center. The exact amount of the discount depends on the performance selected and ticket availability.

Is a deposit required?

After your group has been assigned seats, we request a 15% nonrefundable deposit to hold those seats. The deposit, payable by check or major credit card, will be applied toward your total balance.

When is the final payment due?

The remaining balance of your order is due 60 days prior to the concert date. The final payment may be made with a check or a major credit card.

What about handling fees?

We charge only $15 for the entire order.

Can I change my order?

Yes! Group orders can be adjusted until the time of final payment. After paying the deposit, however, you are contracted to purchase at least 80% of the original ticket quantity.

How far in advance can I make a request?

If you can select a date, we can take a request. Even if the concert season has yet to be announced, we’ll take a request based on the date you’d like to come. Advance ordering is the key to securing good seats!

Will my group be assigned seats when I make a request?

Assigned seating depends on the time of year during which you call. Our concert season is usually announced in February. Although we can take a request for seats at any time, we cannot confirm seating until late summer. At that time, seating requests will be filled in the order in which they were received. Any order received after that time will be quoted exact seats right over the phone.

Can my group sit together?

We will make every possible effort to seat all group members together. Unfortunately, this is not always possible. The further in advance you make reservations, the better we can accommodate your seating requests!

Are there any age restrictions for the concerts?

Most Symphony Center concerts are recommended for children at least 10 years of age; children 8 years of age and older may attend. CSO Family Matinee Series concerts are designed for children ages 5 and up and are open to children of all ages. Once Upon a Symphony® is a concert series for children ages 3–5. Please call Group Sales if you would like to find out more about these concerts.

How do I get my tickets?

After you complete your group’s final payment, we will mail your tickets to you.

Where is Symphony Center?

Symphony Center is located on Chicago’s Cultural Mile at 220 South Michigan Avenue, across the street from the Art Institute. See cso.org/about/resources for maps and directions.

Is there motor coach parking?

The closest legal motor coach parking location is at 420 South Franklin Street. Motor coach parking is also available at 1200 South Canal Street, 631 West Kinzie Street and at the Museum Campus.

Is photography allowed at Symphony Center?

Camera use is not allowed inside Symphony Center’s performance spaces.

Can you help with my catering needs?

Should your group require any catering needs—pre- or postconcert lunch, dinner or receptions—please contact Katie Morris with Blue Plate Catering at kmorris@tesorichicgo.com or 312-294-1718. The experienced Blue Plate catering team will happily create menus tailored to your group’s tastes and needs.

What else can my group do while in Chicago?

Symphony Center is conveniently located in the heart of downtown Chicago. You’ll be close to world-famous shopping on the Magnificent Mile and beyond, delicious dining options, the city’s Museum Campus, the Art Institute of Chicago and many other attractions. See cso.org/plan-your-experience for more information.