A Subscriber Benefit

The CSO values the commitment made by our subscribers and we recognize the importance of a flexible exchange policy. Only subscribers may exchange tickets. All subscribers enjoy free exchanges before the day of the concert. For all tickets exchanged on the same day as the concert, the standard exchange fee is $10. Exchanges will be honored at the per-concert subscription ticket price. Exchanges are subject to availability. Please note that upgrade costs may apply when exchanging into a different seating section.

There are five easy ways to exchange your tickets:

 

1

 

Mail: Mail your new concert request to:

  Chicago Symphony Orchestra
  220 S. Michigan Avenue
  Chicago, IL 60604

Your new tickets will be waiting for you at the Box Office on the day of the concert. You may also request for the tickets to be mailed if ordered more than two weeks from your concert date. 

 

2

 

Fax: Write or print out your name, patron ID and your new concert request and fax them to 312-294-3035 . Your new tickets will be waiting for you at the Box Office on the day of the concert, or you may request for the tickets to be mailed if ordered more than two weeks from your concert date. 

 

3

 

Box Office: Current Box Office hours are Mon-Sat, 12-6, Sundays 12-4. Open until intermission on concert days.
On concert days, we recommend you visit the Box Office at least one hour before concert start times to avoid lines. We will assist you with selecting seats for the concert into which you are exchanging. 

 

4

 

Instant Ticket Exchange by Phone: To make the exchange process even easier, subscribers can exchange tickets by calling our Patron Services department at 312-294-3000. We will assist you with selecting seats for the concert into which you are exchanging, and will release your original seats for re-sale.

 

5

 

Day-of-Concert Ticket Exchanges: Thanks to subscriber feedback, we offer exchanges on the day of a concert, up to three hours before the performance starts, for a fee of $10 per concert. In addition, you are welcome to use the Instant Exchange By Phone process described above for these day-of-concert exchanges. 

 

Restricted Exchange Dates:

A limited number of concerts are unavailable for exchanges.

All rental events at Symphony Center are exchange-restricted.

All Student Tickets are exchange-restricted.

Exchange-restricted series:
ClassicEncounter

2017

Saturday, January 14 — Prairie Home Companion
Sunday, January 29 — Chinese New Year Celebration
Saturday, February 4 — OUaS (10 a.m.)
Saturday, February 4 — OUaS (11:45 a.m.)
Saturday, February 11 — Family (11 a.m.)
Saturday, February 11 — Family (12:45 p.m.)
Friday, February 17 — Holy Name
Friday, February 17 — Mavis Staples
Saturday, February 25 — OUaS (10 a.m.)
Saturday, February 25 — OUaS (11:45 a.m.)
Sunday, February 26 — KODO
Wednesday, March 01 — JALCO
Friday, March 03 — CSO-JALCO Special
Saturday, March 11 — CSO/Salonen & Yo-Yo Ma
Saturday, March 11 — OUaS (10 a.m.)
Saturday, March 11 — OUaS (11:45 a.m.)
Friday, March 17 — CSO at Wheaton College
Saturday, March 25 — Anoushka Shankar
Saturday, April 8 — OUaS (10 a.m.)
Saturday, April 8 — OUaS (11:45 a.m.)
Wednesday, April 19 — Amadeus Live
Friday, April 21 — CSO at Wheaton College
Monday, April 24 — Ma/Thile/Meyer
Saturday, April 29 — CSO/Muti, Lupu & Beethoven
Saturday, April 29 — Family (11 a.m.)
Saturday, April 29 — Family (12:45 p.m.)
Friday, May 12 — Fleck-Washburn-Del McCoury 
Saturday, May 13 — OUaS (10 a.m.)
Saturday, May 13 — OUaS (11:45 a.m.)
Monday, June 12 — Corporate Night/Pink Martini
Sunday, June 25 — CSO/Muti Conducts Italian Opera
Wednesday, June 28 — JAWS in Concert
Thursday, June 29 — JAWS in Concert
Friday, June 30 — JAWS in Concert