Subscription Renewals

RENEW MY SUBSCRIPTION

Log in to renew your current subscription, or call 312-294-3000 to order by phone. Our Patron Services team is standing by to answer questions and help you with your order.

New subscribers please visit cso.org/subscribe

Payment Options | Parking | Subscriber Rewards

HOW TO RENEW

1. Review Your Subscription

Log in and review your account details to confirm that all of the information is correct under the Subscription Renewals tab of your account. Review the order details and select Complete Renewal As-Is to proceed without changes, or select Edit Renewal to make changes to seating or series.

Requesting a change? We will make every eff ort to accommodate your request. All requested series or seating changes will be processed once patrons without changes to their renewals have been seated. If we are able to fulfill your request, we will change/refund the adjustment. Requests for changes are honored according to a combination of factors, including your tenure as a subscriber and your contribution history. You will be contacted regarding your seating after July 15.

2. Add Concerts and Series

Subscribers receive special savings on tickets to all events when ordered by August 11, 2017. Please visit cso.org/calendar for complete listings.

3. Complete Your Order

ONLINE @ CSO.ORG
Log in to your account before placing your order to ensure accurate processing. Your login email can be found on your order form.

PHONE 312-294-3000
Please have your credit card and renewal form ready.
Hours: Monday–Saturday 10:00 a.m. to 5:00 p.m.
Sunday 11:00 a.m. to 3:00 p.m.
Patron Services is open until concert time on concert nights.

MAIL
Chicago Symphony Orchestra
Subscription Services
220 South Michigan Avenue
Chicago, IL 60604

IN PERSON at the Box Off ice
Hours: Monday–Saturday 12:00 p.m. to 6:00 p.m.
The Box Off ice is open until intermission on concert nights.

4. Confirm

All patrons will receive an email confirmation of their orders. Please verify that we have the correct email address.

In August, you will receive your subscription tickets, Subscriber ID Card and Subscriber Pocket Guide. If you added pre-paid parking for the first time or purchased additional single tickets, they will be mailed separately and may arrive before your subscription tickets. Ticket exchanges will be available starting August 1, 2017.

PAYMENT OPTIONS

Keep the CSO in your life with these two easy ways to pay for your subscription

 

1. On-Time Renewal with Waived Handling and Add-On Fees

Pay for your subscription order in full by the renewal deadline of Thursday, April 6, and we will waive both the $7 handling fee and the one-time $3 add-on ticket fee. Plus, any add-on tickets you purchase will be at the subscriber-preferred prices, giving you the best savings of the season.

 

2. Automatic Payment Plan

You can pay for your subsription in monthly installments with our convenient automatic payment plan. Available for credit card orders only. A one-time processing
fee of $15 applies.

PAY IN 4 INSTALLMENTS
Renew by March 1, and we will charge
25% of the total subscription cost,
add-on tickets and parking to your
credit card on the following four dates:

Upon receipt of order
March 15
April 17
May 15

PAY IN 3 INSTALLMENTS
Renew by the regular deadline of
April 6, and we will charge one-third
of the total subscription cost, add-on
tickets and parking to your credit
card on the following three dates:

Upon receipt of order
April 17
May 15

PARKING

at the Grant Park South Garage

Subscribers have the option to purchase advance discount parking at the Grant Park South Garage for all CSO and Symphony Center Presents concerts for $15 per park. All new parking purchasers will receive a parking debit card with the stored value of pre-purchased “parks” in September. Returning parking purchasers will have their pre-purchased “parks” added to their existing cards.

PLEASE NOTE:

• New buyers must purchase a minimum of three parks to obtain a card.
• Your parking card is valid at Grant Park South Garage only.
• You must have your parking debit card with you to park at Grant Park South Garage on the day of your concert in order to use it. The parking debit card can only be used on your concert days.
• Lost or stolen cards can be replaced for a $25 fee. All funds will be transferred to the new card.
• Each pre-paid parking unit equals seven hours of parking. You will be charged for two “parks” if your vehicle remains in the garage for more than seven hours.
• Additional parking credits can be added throughout the season. Please allow 24 hours for processing
• Parking credits cannot be split onto separate cards; one card per household.
• Parking credits expire at the end of every concert season.
• For directions and garage information, visit millenniumgarages.com

REMEMBER! If you have purchased parking in the past, please keep your parking debit card! Additional parking purchased for the 2017/18 season will be automatically added to your existing card. If you did not keep your debit card, there will be a $25 charge for a new card.

Parking