The CSO values the commitment made by our subscribers and we recognize the importance
of a flexible exchange policy. Only subscribers may exchange tickets. All subscribers
enjoy free exchanges before the day of the concert. For all tickets exchanged on
the same day as the concert, the standard exchange fee is $10. Exchanges will be
honored at the per-concert subscription ticket price. Exchanges are subject to availability.
Please note that upgrade costs may apply when exchanging into a different seating
There are five easy ways to exchange your tickets:
Restricted Exchange Dates:
Mail: Mail the tickets you wish to exchange along with your new
concert request to:
Chicago Symphony Orchestra
220 S. Michigan Avenue
Chicago, IL 60604
Your new tickets will be waiting for you at the Box Office on the day
of the concert. You may also request for the tickets to be mailed if ordered more than 2 weeks from your concert date.
Fax: Tear the tickets you wish to exchange in half, make a copy
of them, and fax them to 312-294-3035 along with your name, patron ID and your new
concert request. Your new tickets will be waiting for you at the Box Office on
the day of the concert, or you may request for the tickets to be mailed if ordered more than 2 weeks from your concert date.
Box Office: Current Box Office hours are Mon-Sat, 12-6, Sundays
12-4. Open until intermission on concert days.
On concert days, we recommend you visit the Box Office at least one hour before
concert start times to avoid lines. Present the tickets to the concert that you
would like to exchange out of, and we will assist you with selecting seats for the
concert into which you are exchanging.
Instant Ticket Exchange by Phone: To make the exchange process
even easier, subscribers can exchange tickets by calling our Patron Services department
at 312-294-3000. We will assist you with selecting seats for the concert into which
you are exchanging, and will release your original seats for re-sale. To receive
your new tickets, you must turn in your old tickets. If time permits, you can do
this by mail or fax (see above) or you may visit the Box Office in person to turn
in your tickets.
Day-of-Concert Ticket Exchanges: Thanks to subscriber feedback,
we offer exchanges on the day of a concert, up to 3 hours before the performance
starts, for a fee of $10 per concert. In addition, you are welcome to use the Instant
Exchange By Phone process described above for these day-of-concert exchanges.
A limited number of concerts are unavailable for exchanges.
Tuesday Dec 2 — Chanticleer
Wednesday Dec 3 — Chanticleer
Saturday Dec 6 — OUaS (10am)
Saturday Dec 6 — OUaS (11:45am)
Sunday Dec 7 — Sweet Honey in the Rock
Saturday Dec 13 — Welcome Yule (3pm)
Thursday Dec 18 — CSO Brass
Friday Dec 19 — Welcome Yule (7pm)
Saturday Dec 20 — Welcome Yule (3pm)
Sunday Dec 21 — Welcome Yule (3pm)
Monday Dec 22 — Welcome Yule (3pm)
Tuesday Dec 23 — Welcome Yule (3pm)
Saturday Jan 10 — OUaS (10am)
Saturday Jan 10 — OUaS (11:45am)
Tuesday Feb 3 — The Godfather
Wednesday Feb 4 — The Godfather
Friday Feb 13 — JaLCO
Saturday Feb 14 — Jazz for Young People
Saturday Feb 14 — Jazz at Lincoln Center Orchestra
Saturday Feb 21 — OUaS (10am)
Saturday Feb 21 — OUaS (11:45am)
Saturday Feb 21 — CSO/Muti Conducts Mozart Requiem
Friday Mar 6 — Silk Road Ensemble
Sunday Mar 15 — Boulez: The Piano Works
Monday Mar 16 — Kodo
Saturday Mar 21 — Family (11am)
Saturday Mar 21 — Family (12:45pm)
Saturday Mar 21 — CSO/Charles Dutoit and Yo-Yo Ma
Wednesday Apr 8 — Max Raabe
Saturday Apr 11 — OUaS (10am)
Saturday Apr 11 — OUaS (11:45am)
Saturday Apr 18 — OUaS (10am)
Saturday Apr 18 — OUaS (11:45am)
Sunday Apr 19 — Kissin
Saturday Apr 25 — OUaS (10am)
Saturday Apr 25 — OUaS (11:45am)
Saturday May 2 — Family (11am)
Saturday May 2 — Family (12:45pm)
Sunday May 17 — Ma w/CSO musicians
Saturday Jun 20 — CSO/Muti Conducts Tchaikovsky 5
All rental events at Symphony Center are exchange-restricted.
Exchange-restricted events are subject to change.
If you already hold a ticket for any of the concerts on this list, you may exchange
from that concert into any other available concert, including those listed as exchange
Please call 312-294-3000 for updated information.