The CSO values the commitment made by our subscribers and we recognize the importance of a flexible exchange policy. Only subscribers may exchange tickets.
The standard exchange fee per concert is $5 before the day of the concert. Exchanges will be honored at the per concert subscription ticket price. Exchanges are subject to availability.
There are five easy ways to exchange your tickets:
- 1 - Mail
Mail the tickets you wish to exchange along with your new concert request to:
Chicago Symphony Orchestra
220 S. Michigan Avenue
Chicago, IL 60604
Your new tickets will be waiting for you at the Box Office on the day of the concert.
- 2 - Fax
Tear the tickets you wish to exchange in half, make a copy of them, and fax them to 312-294-3035 along with your name, patron ID and your new concert request. Your new tickets will be waiting for you at the Box Office on the day of the concert.
- 3 - Box Office
Current Box Office hours are Mon-Sat, 11-6, Sundays 12-4. Open until intermission on concert days.
On concert days, we recommend you visit the Box Office at least one hour before concert start times to avoid lines. Present the tickets to the concert that you would like to exchange out of, and we will assist you with selecting seats for the concert into which you are exchanging.
- 4 - Instant Ticket Exchange by Phone
To make the exchange process even easier, subscribers can exchange tickets by calling our Patron Services department at 312-294-3000. We will assist you with selecting seats for the concert into which you are exchanging, and will release your original seats for re-sale. To receive your new tickets, you must turn in your old tickets. If time permits, you can do this by mail or fax (see above) or you may visit the Box Office in person to turn in your tickets.
- 5 - Day-of-Concert Ticket Exchanges
Thanks to subscriber feedback, we offer exchanges on the day of a concert, up to 3 hours before the performance starts, for a fee of $10 per concert. In addition, you are welcome to use the Instant Exchange By Phone process described above for these day-of-concert exchanges.
Restricted Exchange Dates
A limited number of concerts which are unavailable for exchanges are listed below.
Sat Sep 21 - Symphony Ball
Sun Sep 29 - Orquesta Buena Vista Social Club
Sun Oct 6 - CSO/Muti Conducts Verdi Macbeth
Thu Oct 10 - Muti/Verdi Birthday
Sat Oct 12 - Audra McDonald
Sat Oct 19 - OUAS (10:00 a.m.)
Sat Oct 19 - OUAS (11:45 a.m.)
Sun Oct 20 - Mariachi Vargas de Tecalitlan
Sat Oct 26 - Hallowed Haunts
Sat Nov 2 - OUAS (10:00 a.m.)
Sat Nov 2 - OUAS (11:45 a.m.)
Fri Nov 8 - John Williams and the CSO
Sat Nov 9 - John Williams and the CSO
Sat Nov 16 - Family (11 a.m.)
Sat Nov 16 - Family (12:45 p.m.)
Sat Nov 23 - OUAS (10:00 a.m.)
Sat Nov 23 - OUAS (11:45 a.m.)
Sat Nov 30 - Vienna Boys Choir
Wed Dec 4 - Chanticleer
Thu Dec 5 - Chanticleer
Sat Dec 14 - Welcome Yule (3 p.m.)
Sun Dec 15 - Welcome Yule (1:30 p.m.)
Sun Dec 15 - Welcome Yule (5:30 p.m.)
Thu Dec 19 - CSO Brass
Fri Dec 20 - Welcome Yule (7 p.m.)
Sat Dec 21 - Welcome Yule (3 p.m.)
Sun Dec 22 - Welcome Yule (1:30 p.m.)
Sun Dec 22 - Welcome Yule (5:30 p.m.)
Mon Dec 23 - Welcome Yule (3 p.m.)
Sat Feb 1 - CSO/Muti and Ma
Sat Feb 8 - Family (11 a.m.)
Sat Feb 8 - Family (12:45 p.m.)
Fri Feb 21 - Ma/Ax
Sun Mar 2 - Kissin
Tue Mar 4 - Estrella Morenete
Fri Mar 7 - Pink Martini
Fri Mar 7 - The Chieftains
Tue Mar 11 - Soweto Gospel Choir
Mon Mar 17 - Israel Philharmonic
Sat Mar 22 - OUAS (10:00 a.m.)
Sat Mar 22 - OUAS (11:45 a.m.)
Sat Mar 29 - OUAS (10:00 a.m.)
Sat Mar 29 - OUAS (11:45 a.m.)
Fri Apr 4 - Zakir Hussain/Masters of Percussion
Sat Apr 26 - OUAS (10:00 a.m.)
Sat Apr 26 - OUAS (11:45 a.m.)
Sat May 10 - Family (11 a.m.)
Sat May 10 - Family (12:45 p.m.)
Sun Jun 8 - CSO/Shostakovich 5
Sat Jun 21 - CSO/Muti Conducts Mahler 1
All rental events at Symphony Center are exchange-restricted.
Exchange-restricted events are subject to change.
If you already hold a ticket for any of the concerts on this list, you may exchange from that concert into any other available concert, including those listed as exchange restricted.
Please call 312-294-3000 for updated information.